Qualities which are essential to any TMC to succeed
1: Technological qualities
One of the aspects of a successful TMC nowadays is mainly focused on the technical abilities that the company possesses. This is not only an essential part but can also be one of the main areas in which a TMC can achieve competitive advantage compared to other companies. In order to advance in this area, all systems that are used must be up to date parallel to the continuous advancement in the world of travel. These systems must support all travel needs from the simplest tasks such as booking tickets, and to more advanced abilities such as tailored experience for each traveler.
2: Agility qualities
One of the important areas in which a company can gain a competitive advantage over others is to be agile. Agility in business means that a company can respond fast to any rapid and sudden changes in the environment without being affected by quality, momentum, and flexibility. A TMC that is agile is best due to a good response to short and long term requirements from travelers.
3: Resource qualities
One of the most important factors for any company, not just TMCs is the access to resources, and most importantly knowing how to use these resources to benefit both the company and the customer. A TMC that has access to a wide variety of resources and is experienced on how to utilize them is most likely to lead compared to other TMCs. Access to resources is the contributing factors to ensure a smooth experience in small scale activities such as a simple flight booking to large scale activities such as complete trip planning, group travel, and large events.
4: Knowledge qualities
A successful TMC will acquire knowledge over time and will utilize this in order to move forward and serve customer need in the best way possible. A TMC that is knowledgeable will be able to provide all options and information regarding any travel plan and will be no different than a local company in the required destination.
5: Authentic Qualities
Last, but by all means, not the least, is authenticity. This is very important since the company will not just push the products on clients, but aiming to recommend and sell the best product recommended for that client and also care about the goals and travel needs.